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| Melon |
One
of the most trending jobs in the Philippines today is the Call Center Agency.
Philippines still holds the first choice of BPO companies as their destination
because of its less expensive work force as well as having highly skilled force
in American-style language on top of that are above IT repair skills of the
Filipinos.
I’ve
known for so long that in the future I will meet some call center agents in my
life but not myself! I was once a call center agent in SPI Global in Sampaloc
Manila and Pasig City, my experience on the whole month was fun but very tiring
yeah, that feeling was what we called “sabaw feeling” this days. Why? It is
because Filipino time frame is extremely in contrast to the American time frame
so it’s like morning in the Philippines but in USA it’s the night time. I
joined in the American flower shop account named 1800flowers.com and then and
there I experienced extreme happy and romantic customers but it is not new to
this career to encounter also extremely stressful scenarios. My experience for
me may have been too much but how much more to the call center agents who have
been in this industry for a year or even more?
Meet
Melon, a call center agent in
Teleperformance, she does not deny the fact that being in this field is
sometimes stressful but what her company does is to innovate them to perform
well in their job and that what makes her job more enjoyable than being “sabaw”.
In her case, her maximum sleep is 5 hours in day time here in the Philippines
but being a single mom for his 2 sons, her maximum sleep was a segmenting 3
hours. So, the company where she belongs held a raffle draw to excelling agents
and there she won a trip to Boracay for 3 days inclusive of lodging, food and
airfare plus Php 2,000 pocket money.
There
she stayed in La Carmella Boracay and ate so many foods. She said that the food
in Boracay doesn’t differ in Manila but in Boracay, seafood are less
expensive. She and her team had
different adventurous activities like walking in the seabed of Boracay
encountering different kinds of fishes wearing 25 kilos of helmet that made
walking there possible. They also rode ac motors and sailed the stormy sea (literally
stormy sea because on the time that they sailed in the middle of the sea,
typhoon Julian cross the Visayas region affecting directly the Islands of
Boracay) using banana boat.
After
their adventure, they are back again in their zombie schedule, answering every
phone call that their avaya (name of the phone they are using) receives. Back
to real life, back to work, well at least they had the time to relax and forget
all the stress that is caused not only by their callers but also the factors
that contribute to it. What’a day with the zombies! Oooppps, I mean agents! :3
Thank you so much for letting me post your pictures in my blog Melon! Hope you
are doing fine and good luck!
-Jillian Patrixia Manlangit
BCR 3-1
-Jillian Patrixia Manlangit
BCR 3-1
2 comments:
Hello po. Nabasa ko lang to mam. Spi applicant po ako at nirefer nila ko sa ortigas branch nila ng tom, 11pm for "ops interview" ano po yun? Account ko po is 1800f, local or international po? Thank you po talaga kung sasagot kayo baguhan lang ako sa ganitong work.
Hi, from 1800 ako dati, international account siya, mainly from USA. Flower delivery. :)
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